Welcome To our shop!
Our FAQ section
We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers. Please select a category for your assistance. If you have any other question, please click “Contact Us“.
1. Where are you located?
Headquarter: USA & Warehouse:Vietnam
2. Do you have real store to sell these items? or just sell them on the internet?
No, We specialize in internet shopping only.
3.Why the tracking number is invalid?
Don’t worry about it, there are three reasons for it:
Firstly, because the shipping company have not update the information on the internet and please wait patiently for about 1-2 days;
Secondly, because it has been a long time since your package was shipped out and the ship company deleted the tracking history;
Thirdly, maybe the tracking number is wrong and pls contact our customer service to get the right one.
4. Any risks if i buy products or items from your sites? How can you prove that your website is safe? Will you secure my credit card information?
Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.
5. Payment Inquiry
We currently support three payment methods, which are Credit card payment (Visa or Matercard).For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.
6. How to track my order?
Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or EMS)
7. About Custom Tax/Duties?
We offer free shipping service all over the world for all the items. About the custom tax, We usually mark our item as a gift on the Shipping Way bill. So the custom tax is waived off. (conditions apply – depending on your country rules)
8. What If I Want To Order A Lot More? Can you Give Me A Good Quotation?
Of course, we can get you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
– The products you want
– The exact desired order quantity
– Your desired time frame
– Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our online service representatives easily.
9.Be charged a bit more.
Some banks and credit card issuers may charge customers extra international transaction fees even if the credit card is charged in local currency.
10.Can I Cancel My Order?
Once an order is placed, you have a small window of 2 days to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, cancellation at that stage is not guaranteed.
11. Can You Ship To My Country?
Yeah, no problem! we can ship to your country.
We can ship single item or large orders to *WORLDWIDE* .